FAQ
Answers below reflect Wall Matter's current store policies. The complete Terms of Service, Legal Notice, Shipping Policy, and Refund and Return Policy are also reproduced below so the full terms governing your order are available from this page.
Frequently Asked Questions
Are Wall Matter pieces made to order?
Yes. Wall Matter artworks, prints, canvases, and frames are produced specifically after an order is placed. Production normally takes 2–5 business days and may take up to 4–5 business days during busy periods. Business days do not include weekends or holidays.
How long does delivery take?
After production, typical carrier transit is 4–8 business days for the United States and Canada, 3–6 business days for Europe and the United Kingdom, and 4–8 business days for Australia. Other destinations vary. Production time must be added to transit time, and delivery dates are estimates rather than guarantees.
Where is my order produced and shipped from?
Orders are generally produced at the qualified fulfillment facility closest to the delivery address. Wall Matter uses independent printing, framing, fulfillment, and shipping partners. Items in one order can be produced at different facilities and arrive separately at no additional charge. Your purchase remains with Wall Matter, and Wall Matter is your point of contact for support and claims.
Will I receive tracking?
When an order is dispatched, a shipping-confirmation email is sent with tracking when available. Tracking can take up to 48 hours to begin showing movement after the carrier receives the package.
Can I change my shipping address?
Contact us immediately. Customers are responsible for entering a complete and accurate address. Changes are not guaranteed after production or fulfillment begins. Additional production or shipping charges may apply if an incorrect or incomplete address causes a shipment to be returned, lost, or undeliverable.
Are duties and import charges included?
International orders may be subject to customs duties, import taxes, brokerage charges, or local processing fees. Unless collected at checkout, those charges are the recipient's responsibility and customs procedures can delay delivery.
Can I return an order because I changed my mind or selected the wrong option?
Because each piece is made to order, Wall Matter does not accept returns, refunds, or exchanges for change of mind or when the incorrect artwork, size, orientation, material, or frame color was selected at checkout, except where applicable law provides a non-waivable right.
What if my order arrives damaged, defective, or incorrect?
Contact WallMatterinc@gmail.com within 30 days of delivery. An approved claim will be resolved with a free replacement or full refund for the affected item. Include your order number, a clear description of the problem, photos of the damage or incorrect item, the inner protective packaging, and the barcode and shipping label. Keep the item and all original packaging until the claim is resolved.
Should I mail a damaged item back?
No. Do not mail any item unless Wall Matter gives you written return instructions. The Wall Matter mailing address is not a return facility. Approved claims are normally resolved without requiring the piece to be returned.
Can I cancel or change an order?
Contact us immediately. Orders enter production shortly after payment. We will make a reasonable effort to help, but cancellation or modification may no longer be possible once production has started. A request is not confirmed until Wall Matter provides written confirmation.
What happens if a package is lost or does not arrive?
Contact us if tracking stops updating for an unusual period or the order does not arrive by the estimated delivery window. Wall Matter may need to open an investigation with the carrier or fulfillment partner before a replacement or refund can be issued.
How are approved refunds processed?
Approved refunds are issued to the original payment method. Banks or card issuers may require 5–10 business days to post the refund. Original shipping charges are non-refundable unless the refund results from damage, defect, an incorrect item, or applicable law.
Will the physical artwork look exactly like the screen preview?
Wall Matter makes reasonable efforts to display artwork, colors, dimensions, materials, and frames accurately. Screen settings, lighting, cropping, print substrates, and production processes can cause minor differences. Room mockups and lifestyle images may be illustrative and are not always shown to scale. Measurements are approximate unless expressly stated otherwise.
Does my order confirmation guarantee the order has been accepted?
No. Submitting an order is an offer to purchase, and an automated confirmation acknowledges receipt but does not guarantee acceptance. Wall Matter may cancel or refuse an order for pricing or description errors, suspected fraud, payment issues, production limitations, shipping restrictions, intellectual-property concerns, or other reasonable business grounds. If an order is cancelled after payment, the amount collected for the cancelled portion will be refunded.
What should I review before placing my order?
You are responsible for reviewing the artwork, size, material, frame selection, personalization, shipping address, and contact information before submitting an order. Orders enter production shortly after payment, so changes are not guaranteed.
Can prices, options, or availability change?
Yes. Availability, sizes, frame options, specifications, and pricing may change without notice. Wall Matter may limit quantities, discontinue products, or refuse an order when reasonably necessary.
Who owns the copyright to Wall Matter artwork?
The website and its artwork, photographs, designs, graphics, logos, text, videos, product names, page layouts, and other materials are owned by or licensed to Wall Matter and protected by intellectual-property laws. Purchasing a physical piece does not transfer copyright or grant rights to reproduce, distribute, modify, digitize, resell, commercially display, mint, tokenize, or otherwise exploit the underlying artwork unless Wall Matter gives a separate written license.
What happens if I submit a review, photo, or other content?
By submitting content, you represent that you have the right to provide it and that it is not unlawful, misleading, defamatory, infringing, malicious, or harmful. You grant Wall Matter a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use the content to operate and promote the business, subject to the Privacy Policy.
Which third parties help operate the store?
Shopify, payment processors, printing and fulfillment partners, carriers, analytics providers, and other service providers may help operate the website and fulfill orders. Independent third-party services and links are governed by their own terms and policies, except to the extent the law provides otherwise.
What law governs Wall Matter's Terms?
The Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Any dispute not subject to a mandatory alternative forum will be brought in a court of competent jurisdiction in Palm Beach County, Florida.
How do I contact Wall Matter?
Email: WallMatterinc@gmail.com
Mailing address: Wall Matter, PO Box 162, Boca Raton, FL 33433, United States.
The mailing address is not a return facility. Contact Wall Matter before sending any item.
Complete Terms of Service
Last updated: August 17, 2026
Overview
This website is operated by Wall Matter. Throughout the site, “we,” “us,” and “our” refer to Wall Matter. By visiting wallmatter.com, using any part of the website, or purchasing from us, you agree to these Terms of Service and the policies incorporated into them, including our Privacy, Refund, and Shipping Policies. If you do not agree, do not use the website or place an order.
Eligibility and lawful use
You must be at least the age of majority in your jurisdiction, or use the website with the permission and supervision of a parent or legal guardian. You may not use the website or our products for unlawful, fraudulent, abusive, or unauthorized purposes, introduce malicious code, interfere with the website’s security or operation, scrape or copy content without permission, or violate the rights of Wall Matter or any third party.
Products and artwork
We make reasonable efforts to display artwork, colors, dimensions, materials, and frames accurately. Screen settings, lighting, cropping, print substrates, and production processes can cause minor differences between an online preview and the physical product. Product images and room mockups may be illustrative and are not always shown to scale. Measurements are approximate unless expressly stated otherwise.
Most products are made to order. Availability, sizes, frame options, specifications, and pricing may change without notice. We may limit quantities, discontinue products, or refuse an order when reasonably necessary.
Orders and acceptance
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not guarantee acceptance. We may cancel or refuse an order due to pricing or description errors, suspected fraud, payment issues, inventory or production limitations, shipping restrictions, intellectual-property concerns, or other reasonable business grounds. If we cancel an order after payment, we will refund the amount collected for the cancelled portion.
You are responsible for reviewing the artwork, size, material, frame selection, personalization, shipping address, and contact information before submitting an order. Orders enter production shortly after payment, so changes and cancellations are not guaranteed.
Prices, payment, and taxes
Prices are shown in the currency presented at checkout and may change without notice. Shipping, taxes, duties, and other charges may be added at checkout or assessed by local authorities. You represent that you are authorized to use the payment method submitted and authorize us and our payment providers to charge the total shown at checkout.
Shipping, returns, and refunds
Production, shipping, delivery, damage claims, cancellations, returns, replacements, and refunds are governed by our Shipping Policy and Refund Policy. Those policies form part of these Terms. Because products are made to order, change-of-mind returns are generally not accepted except where applicable law provides a non-waivable right.
Intellectual property
The website and its content, including artwork, images, designs, graphics, logos, text, videos, product names, page layouts, and other materials, are owned by or licensed to Wall Matter and are protected by copyright, trademark, and other intellectual-property laws. No purchase transfers ownership of the underlying artwork or grants a right to reproduce, distribute, modify, digitize, resell, commercially display, mint, tokenize, or otherwise exploit it. You may use a purchased physical product only for lawful personal display unless Wall Matter provides a separate written license.
User submissions
If you submit reviews, photographs, comments, suggestions, or other content, you represent that you have the right to provide it and that it is not unlawful, misleading, defamatory, infringing, malicious, or harmful. You grant Wall Matter a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content to operate and promote the business, subject to our Privacy Policy. We may remove content that violates these Terms.
Third-party services and links
Shopify, payment processors, printing and fulfillment partners, carriers, analytics providers, and other service providers may help us operate the website and fulfill orders. Third-party links and services are provided for convenience and are governed by their own terms and policies. Wall Matter is not responsible for independent third-party websites or services, except to the extent required by law.
Disclaimer of warranties
To the maximum extent permitted by law, the website and its content are provided “as is” and “as available.” We do not guarantee that access will be uninterrupted, secure, or error-free, or that all website information will always be complete or current. These disclaimers do not affect warranties or consumer rights that cannot legally be excluded.
Limitation of liability
To the maximum extent permitted by law, Wall Matter and its owners, employees, affiliates, licensors, contractors, fulfillment partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, or loss of opportunity, arising from use of the website or products. Where liability cannot be excluded, our aggregate liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be limited.
Indemnification
To the extent permitted by law, you agree to indemnify and hold Wall Matter harmless from claims, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or content you submit.
Severability and waiver
If any provision is held unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision.
Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Any dispute not subject to a mandatory alternative forum will be brought in a court of competent jurisdiction in Palm Beach County, Florida.
Changes to these Terms
We may update these Terms by posting a revised version on the website. Changes apply prospectively from the stated effective date. Continued use of the website after an update constitutes acceptance to the extent permitted by law.
Contact
Questions about these Terms may be sent to WallMatterinc@gmail.com or Wall Matter, PO Box 162, Boca Raton, FL 33433, United States.
Legal Notice
Last updated: August 17, 2026
Website operator and seller
This website and online store are operated under the name Wall Matter.
Website: wallmatter.com
Email: WallMatterinc@gmail.com
Mailing address: Wall Matter, PO Box 162, Boca Raton, FL 33433, United States
The mailing address above is not a return facility. Do not send products there without written authorization and return instructions from Wall Matter.
Fulfillment partners
Wall Matter uses independent production, printing, framing, fulfillment, and shipping partners to manufacture and deliver made-to-order products. Your purchase is from Wall Matter, and Wall Matter remains your point of contact for order support, claims, refunds, and other customer-service matters. Please contact Wall Matter rather than a fulfillment facility or carrier unless we instruct you otherwise.
Intellectual-property notice
Unless otherwise stated, the artwork, photographs, designs, graphics, logos, trademarks, written content, product presentation, and other materials displayed on this website are owned by or licensed to Wall Matter. They may not be copied, reproduced, modified, published, distributed, sold, commercially displayed, tokenized, or used to create derivative works without prior written permission. Purchasing a physical print or artwork does not transfer copyright or any reproduction rights.
Copyright and rights complaints
If you believe content on this website infringes your copyright, trademark, publicity right, or other legal right, email WallMatterinc@gmail.com with your contact information, identification of the protected work or right, the exact URL or product at issue, an explanation of the claim, and documentation showing your authority to act. We may request additional information and will review good-faith notices promptly.
Website information
We make reasonable efforts to keep website information accurate and current, but product availability, specifications, colors, sizes, frames, prices, delivery estimates, and other content may change. Room mockups and lifestyle images may be illustrative and products may not be shown to scale. For binding purchase terms, review the product page, checkout details, Terms of Service, Shipping Policy, and Refund Policy in effect when your order is placed.
Applicable law
This notice and use of the website are governed by the laws of the State of Florida, except where mandatory law provides otherwise.
Corrected Contact Information
Wall Matter Customer Support
Email: WallMatterinc@gmail.com
Mailing address:
Wall Matter
PO Box 162
Boca Raton, FL 33433
United States
This mailing address is not a return facility. Contact us before sending any item so we can provide the correct instructions.
Complete Shipping Policy
Last updated: August 17, 2026
Made to order
Wall Matter products are printed, framed, and prepared for shipment after your order is placed. Production normally takes 2–5 business days and may take up to 4–5 business days during busy periods. Business days do not include weekends or holidays.
Estimated delivery times
After production is complete and your order has been handed to the carrier, typical transit times are:
- United States and Canada: 4–8 business days
- Europe and the United Kingdom: 3–6 business days
- Australia: 4–8 business days
- Other destinations: Timing varies by location and available carrier service
Production time must be added to carrier transit time. All delivery dates are estimates, not guarantees. Weather, holidays, customs processing, carrier disruptions, remote destinations, and other events outside our control can cause delays.
Where orders ship from
Orders are generally produced at the qualified fulfillment facility closest to the delivery address. This reduces transit distance and delivery time. Items from the same order may be produced at different facilities and may arrive in separate packages on different days at no additional charge.
Tracking
When an order is dispatched, you will receive a shipping-confirmation email with tracking information when tracking is available. Tracking can take up to 48 hours to begin showing movement after the carrier receives the package.
Shipping addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after production or fulfillment has started. If a shipment is returned, lost, or undeliverable because an incorrect or incomplete address was provided, additional production and shipping charges may apply.
International orders, customs, and import charges
International shipments may be subject to customs duties, import taxes, brokerage charges, or local processing fees. Unless collected at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price. Customs procedures can delay delivery.
Lost, damaged, or incorrect shipments
If your order arrives damaged, defective, or incorrect, or appears to be lost in transit, contact WallMatterinc@gmail.com with your order number. For damaged items, please retain the product and all packaging and provide clear photos of the item, inner packaging, barcode, and shipping label. See our Refund Policy for complete claim requirements.
Contact
Email: WallMatterinc@gmail.com
Mailing address: Wall Matter, PO Box 162, Boca Raton, FL 33433, United States
Complete Refund and Return Policy
Last updated: August 17, 2026
Made-to-order products
Every Wall Matter artwork, print, canvas, and frame is produced specifically for you after your order is placed. Because our products are made to order, we do not accept returns, refunds, or exchanges for change of mind or when the incorrect artwork, size, orientation, material, or frame color was selected at checkout. Please review your order carefully before completing your purchase. This restriction does not apply where applicable law provides a non-waivable right of return or cancellation.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 30 days of delivery at WallMatterinc@gmail.com. An approved claim will be resolved with a free replacement or a full refund for the affected item.
Please include:
- Your Wall Matter order number
- A clear description of the problem
- Clear photos showing the damage, defect, or incorrect item
- A photo of the inner protective packaging
- A photo of the barcode and shipping label on the packaging
Please keep the item and all original packaging until the claim is resolved. Packaging and label photos are important for transit-damage claims, and a claim may be delayed or denied if the required evidence is unavailable.
Do not send items back without authorization
Do not mail an item to us unless Wall Matter has provided written return instructions. Our mailing address is not a return facility. Because each piece is made to order, approved claims are normally resolved through a replacement or refund without requiring the item to be returned. Unauthorized returns may not be received or processed.
Cancellations and order changes
Orders enter production shortly after payment. Contact us immediately if you need to request a cancellation or change. We will make a reasonable effort to help, but once production has started, cancellation or modification may no longer be possible. A request is not confirmed until Wall Matter provides written confirmation.
Lost or undelivered packages
If tracking has not updated for an unusual period, or your order has not arrived by the estimated delivery window, contact us at WallMatterinc@gmail.com. We may need to open an investigation with the carrier or fulfillment partner before issuing a replacement or refund. Customers are responsible for providing a complete and accurate delivery address. Additional production or shipping charges may apply when an order must be reproduced or reshipped because the address supplied at checkout was incorrect or incomplete.
Refund processing
Approved refunds are issued to the original payment method. After a refund is submitted, your bank or card issuer may require 5–10 business days to post it to your account. Original shipping charges are non-refundable unless the refund results from damage, defect, an incorrect item, or applicable law.
Consumer rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Contact
Email: WallMatterinc@gmail.com
Mailing address: Wall Matter, PO Box 162, Boca Raton, FL 33433, United States
Wall Matter's current Privacy Policy remains available through Shopify's legal-policy system. The official policy copies can also be reviewed directly: