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WALL MATTEREST. 1998
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Shipping & Returns

Wall Matter pieces are made to order. The shipping, return, refund, cancellation, damage-claim, and delivery terms below are the current policies that apply to Wall Matter orders.

Shipping Policy

Last updated: August 17, 2026

Made to order

Wall Matter products are printed, framed, and prepared for shipment after your order is placed. Production normally takes 2–5 business days and may take up to 4–5 business days during busy periods. Business days do not include weekends or holidays.

Estimated delivery times

After production is complete and your order has been handed to the carrier, typical transit times are:

  • United States and Canada: 4–8 business days
  • Europe and the United Kingdom: 3–6 business days
  • Australia: 4–8 business days
  • Other destinations: Timing varies by location and available carrier service

Production time must be added to carrier transit time. All delivery dates are estimates, not guarantees. Weather, holidays, customs processing, carrier disruptions, remote destinations, and other events outside our control can cause delays.

Where orders ship from

Orders are generally produced at the qualified fulfillment facility closest to the delivery address. This reduces transit distance and delivery time. Items from the same order may be produced at different facilities and may arrive in separate packages on different days at no additional charge.

Wall Matter uses independent production, printing, framing, fulfillment, and shipping partners to manufacture and deliver made-to-order products. Your purchase is from Wall Matter, and Wall Matter remains your point of contact for order support, claims, refunds, and other customer-service matters. Please contact Wall Matter rather than a fulfillment facility or carrier unless we instruct you otherwise.

Tracking

When an order is dispatched, you will receive a shipping-confirmation email with tracking information when tracking is available. Tracking can take up to 48 hours to begin showing movement after the carrier receives the package.

Shipping addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after production or fulfillment has started. If a shipment is returned, lost, or undeliverable because an incorrect or incomplete address was provided, additional production and shipping charges may apply.

International orders, customs, and import charges

International shipments may be subject to customs duties, import taxes, brokerage charges, or local processing fees. Unless collected at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price. Customs procedures can delay delivery.

Lost, damaged, or incorrect shipments

If your order arrives damaged, defective, or incorrect, or appears to be lost in transit, contact WallMatterinc@gmail.com with your order number. For damaged items, please retain the product and all packaging and provide clear photos of the item, inner packaging, barcode, and shipping label. See the Refund and Return Policy below for complete claim requirements.

Refund and Return Policy

Last updated: August 17, 2026

Made-to-order products

Every Wall Matter artwork, print, canvas, and frame is produced specifically for you after your order is placed. Because our products are made to order, we do not accept returns, refunds, or exchanges for change of mind or when the incorrect artwork, size, orientation, material, or frame color was selected at checkout. Please review your order carefully before completing your purchase. This restriction does not apply where applicable law provides a non-waivable right of return or cancellation.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 30 days of delivery at WallMatterinc@gmail.com. An approved claim will be resolved with a free replacement or a full refund for the affected item.

Please include:

  • Your Wall Matter order number
  • A clear description of the problem
  • Clear photos showing the damage, defect, or incorrect item
  • A photo of the inner protective packaging
  • A photo of the barcode and shipping label on the packaging

Please keep the item and all original packaging until the claim is resolved. Packaging and label photos are important for transit-damage claims, and a claim may be delayed or denied if the required evidence is unavailable.

Do not send items back without authorization

Do not mail an item to us unless Wall Matter has provided written return instructions. Our mailing address is not a return facility. Because each piece is made to order, approved claims are normally resolved through a replacement or refund without requiring the item to be returned. Unauthorized returns may not be received or processed.

Cancellations and order changes

Orders enter production shortly after payment. Contact us immediately if you need to request a cancellation or change. We will make a reasonable effort to help, but once production has started, cancellation or modification may no longer be possible. A request is not confirmed until Wall Matter provides written confirmation.

Lost or undelivered packages

If tracking has not updated for an unusual period, or your order has not arrived by the estimated delivery window, contact us at WallMatterinc@gmail.com. We may need to open an investigation with the carrier or fulfillment partner before issuing a replacement or refund. Customers are responsible for providing a complete and accurate delivery address. Additional production or shipping charges may apply when an order must be reproduced or reshipped because the address supplied at checkout was incorrect or incomplete.

Refund processing

Approved refunds are issued to the original payment method. After a refund is submitted, your bank or card issuer may require 5–10 business days to post it to your account. Original shipping charges are non-refundable unless the refund results from damage, defect, an incorrect item, or applicable law.

Consumer rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Contact

Email: WallMatterinc@gmail.com
Mailing address: Wall Matter, PO Box 162, Boca Raton, FL 33433, United States

This mailing address is not a return facility. Contact us before sending any item so we can provide the correct instructions.